Frequently Asked Questions
Everything you need to know about shopping with Sweetluxe Kids.
Delivery
Yes! We offer delivery within Accra and can arrange nationwide shipping. Delivery fees vary based on location. Contact us for a quote.
Orders & Enquiries
You can browse our products online and send us an enquiry via the product page, our Contact form, or directly on WhatsApp. Our team will get back to you promptly with pricing and availability.
Absolutely! We love working with schools, event organisers, and resellers. Contact us via WhatsApp or our enquiry form and mention that you are interested in bulk pricing.
We typically respond within 1-2 business hours during working hours (Mon-Sat, 8am-6pm). WhatsApp enquiries tend to get the fastest response.
Payments
We accept Mobile Money (MoMo), bank transfers, and cash on collection. We are working on adding card payments soon. Contact us to discuss your preferred payment method.
Products & Quality
We carry a curated selection of trusted premium kids clothing brands including Nike Kids, Adidas Junior, Zara Mini, H&M Kids, Gap Kids, Carters, and more. Our collection is always growing!
Yes, 100%. We source all our products directly from authorised distributors and brand suppliers. Every item we sell is genuine and comes with original tags and packaging.
Returns & Exchanges
We accept returns within 7 days of purchase for items that are unworn, unwashed, and in original packaging with tags attached. Please contact us to initiate a return.
Sizing & Fit
Each product page includes a detailed size guide. We recommend measuring your child height and chest circumference for the most accurate fit. If you are unsure, message us on WhatsApp and we will help you choose the right size.
Our sizes generally run true to size, though this can vary by brand. We always recommend checking the individual product size guide, and our team is happy to advise.
Still have questions?
Our friendly team is always happy to help. Reach out and we'll get back to you quickly.